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I traded my 2013 Explorer for a 2017 expedition, I try to cancel the ESP from my 2013 and so far the have made an excuse why not to refund the money, they had all the papers they required for this now they say they need the dealers signature, for the mileage.

The Ford Protect Extended Service Plan in P.O. Box 6045

Dearborn MI 481121

that handles this is coming with excuses so they don't have to pay.

More or less you can say they are scammers. All they care is getting your money and nothing else. Also they do not return your calls.

In my opinion they are trying to make you give up so they can keep the money. Well I will be looking for attorneys to handle cases like this, also maybe I can find enough people that will be happy to sign a for a class action law suit.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Ford Protect Cons: Are scammers, There is no integrity in the policy, Not satisfied at all.

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Guest

I'm having a similar problem. I totaled my vehicle and contacted them about a refund for the remaining amount paid on my policy.

They even gave me the dollar figure for my refund. BUT, I've sent a certified letter, emailed 3 times, and talked to no less than 6 people on the phone and in each case they have no record of my request.

Should be a simple process.........but they are simple trying to avoid paying. SHAME ON FORD!

Guest

i got the 2014 Ford Focus w the bad transmission Ford Gave us the extra care so wait and see .?Not paying Ford 1.00 dollar ? Why would anyone pay 2400.00 for 3 years 36000 for am extended plan that basically covers very little F Ford any way u can

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