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We have a 2015 Ford Explorer, after tons of calls we agree to extend the warranty of our car, so we got the premium care. We are paying 130 dollars every month.

We went today to fix the brakes and the dealer told us that brakes are not covered and we will need to pay a total of 600 for the job. Our warranty says it will cover brakes but they told us we were wrong. Even without the warranty ...Please 600 dollar is ridiculous comparing to the prices they gave us in other mechanics. Worst !!!

Ford you are the worst! I will fight this and cancel the stupid warranty and write reviews everywhere so I can let people know what a waste thus extended warranties are.

Reason of review: Bad quality.

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Guest

Taken right from Ford web site Coverage Includes Premium Maintenance from Ford Protect covers routine inspections, preventive care and replacement of normal โ€œwear and tearโ€ items that require periodic attention, including: Engine oil and filter changes Multi-point inspections Tire rotations Brake pads and linings Shock absorbers/struts Spark plugs Clutch discs Engine belts Engine coolant hoses, clamps and o-ring seals Wiper blades Diesel exhaust fluid fill at the time scheduled maintenance is performed at dealership Multi-point Inspection At each service interval, your vehicle undergoes a comprehensive multi-point inspection as indicated in your Ownerโ€™s Scheduled Maintenance Guide: Check following systems/components: Operation of horn, interior lights, exterior lamps, turn signals, and hazard and brake lights Windshield washer spray, wiper operation and wiper blades Windshield for cracks, chips and pitting Radiator, heater and air conditioning lines for leaks and damage Engine air filter Oil and fluid leaks Exhaust system (leaks, damage, loose parts) Steering and steering linkages Shocks/struts and other suspension components for leaks and/or damage Accessory drive belt(s) Clutch operation (if equipped) Tires for wear and proper air pressure Check fluid levels and fill: Transmission (if equipped with a dipstick) Brake reservoir Power steering Coolant recovery reservoir Window washer Diesel exhaust fluid (if necessary)

Guest

Hey All you dumbshits that are ragging on this guy, Ford, called me today and said brake pads, oil changes, sparkplugs are all covered under the plan that this guy is talking about. Soooo....

Guest
reply icon Replying to comment of Guest-1579273

Taken right from Ford web site : Now who is the *** Coverage Includes Premium Maintenance from Ford Protect covers routine inspections, preventive care and replacement of normal โ€œwear and tearโ€ items that require periodic attention, including: Engine oil and filter changes Multi-point inspections Tire rotations Brake pads and linings Shock absorbers/struts Spark plugs Clutch discs Engine belts Engine coolant hoses, clamps and o-ring seals Wiper blades Diesel exhaust fluid fill at the time scheduled maintenance is performed at dealership Multi-point Inspection At each service interval, your vehicle undergoes a comprehensive multi-point inspection as indicated in your Ownerโ€™s Scheduled Maintenance Guide:

Guest

Brakes are a wear and tear item. No Warranty will cover wear and tear.

Guest
reply icon Replying to comment of Guest-1480861

read the terms of premiumCare, they cover non-friction items, "(except for friction components)" ...so pads are out, rotors too. No coverage.

Guest

Sure you are dumb as a rock. brakes have never been, nor ever will be, warranty items by any manufacturer. Just like oil changes wont be "warranty" it's considered routine maintenance.

Guest
reply icon Replying to comment of Guest-1434047

I actually have a brochure that I received this past week and brakes are named as included along with "engine, transmission, rear-wheel-drive axle, front-wheel-drive axle, steering, front and rear suspension, electrical, air conditioning and heating, high-tech, emissions, audio, and safety" in the PremiumCARE plan. Now, if the original poster did not opt into this level of coverage, it's possible they misunderstood what was actually covered.

Guest
reply icon Replying to comment of Guest-1434258

Haha James yes brake components other then brake pads lol, should they start opting to warranty your, oil change, windshield wipers, tires, filters, fluids, hey why y'all are at it go tell them your car has a premium warranty and you car ate your gas, demand it be replaced haha. This is essentially what you are asking them to do by not paying for your break pads that you used.

Guest
reply icon Replying to comment of Guest-1434258

Yes. I had the premium care plan.

I actually got my money back after fighting for two months. It is illegal to promote or offer services in a pamphlet, make people pay for it, and then lie about it. The "brake issue" that cover was actually in the papers I signed when I bought the plan. Anyway, I got my money, now I have a great mechanic.

I gave my review and if people don't want to listen then go and waste your money. I did my part!

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